Refund & Cancellation Policy
This policy explains how to request cancellation or a refund for a TeamoTrack purchase.
Effective date: 15 October 2026
1. Operator and contact
TeamoTrack is operated by MD KASHIF NEZAM. For billing support, email contact@teamotrack.com or call +91 85212988388.
2. Before you purchase
Please review the plan, price, included features, billing frequency and any applicable taxes shown at checkout before completing payment. The terms displayed for your specific order form part of the purchase.
3. Cancellation
You may request cancellation by emailing support from your registered email address and including your order or transaction reference. If your plan renews automatically, where applicable, request cancellation before the next billing date to avoid a future renewal. Cancellation does not automatically reverse a payment already processed.
4. Refund eligibility
Refund requests are reviewed individually, taking into account the plan purchased, whether the service was delivered or used, duplicate or incorrect charges, technical problems that materially prevented delivery, the checkout terms and applicable law. A refund is not guaranteed merely because a user changes their mind or does not use the service, except where required by law or promised in the applicable offer.
If you were charged more than once for the same order, paid the wrong amount, or paid but did not receive the purchased service, contact us promptly so we can investigate.
5. How to request a refund
- Email contact@teamotrack.com with the subject “Refund Request”.
- Include your name, registered email, order/transaction reference, payment date, amount, and a brief explanation. Do not include full card numbers, PINs, passwords or OTPs.
- We will review the request and may ask for relevant non-sensitive supporting information.
6. Decision and processing time
We aim to respond to billing requests within 5–7 business days. If a refund is approved, it will be initiated through the original payment method or payment provider where possible. The time for funds to appear depends on the bank or payment provider. We will communicate any material delay or additional information needed.
7. Failed payments
A payment marked failed or pending by the payment provider may still appear temporarily in your bank account. If the amount is not reversed within the timeframe provided by your bank or payment provider, contact them and send us the transaction reference so we can help investigate.
8. Statutory rights
This policy does not limit any consumer rights that cannot be excluded under applicable law. If a specific plan or written offer provides a more generous refund commitment, that commitment will apply to that purchase.
9. Contact
MD KASHIF NEZAM
Email: contact@teamotrack.com
Phone: +91 85212988388
Website: https://teamotrack.com/
Confirm this policy matches your actual refund practice and the terms shown at checkout before publishing. Do not advertise a refund promise you cannot honour.